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Frequently Asked Questions

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  • Getting Started
  • Trust and Safety
  • Payment, Refund, Dispute, Billing Issues
  • Booking and Cleaning Services
  • Other Top Questions
faq for cleaners

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How do I make an appointment with a Joyclean pro cleaner?

It's easy! Just enter your zip code into our user-friendly app, choose the cleaning package that best meets your needs, select a convenient time and date for your cleaner to arrive, and tell us how you want to pay. That's it! Then relax and look forward to the joy of having a beautifully clean home.

How does Joyclean work?

Joyclean uses the power of technology to provide an easy, efficient, and dare-we-say fun way for people to find, order, and pay for professional cleaning services.

How do I set up an account?

Just click on “New Customer” and follow the prompts on the screen to start your Joyclean experience! Easy!

What are your hours?

Have a crazy schedule? No problem! You can set up cleaning appointments on Joyclean for any day of the week, starting as early as 7 in the morning, and ending as late as 11 at night.

What locations do you serve?

Right now, we serve Manhattan and parts of Brooklyn and Queens. We're also getting started out West, in parts of Nevada. We're growing fast, so keep checking our website for the latest updates.

How do I contact Joyclean?

We'd love to hear from you! Send us email at EmailUS@joyclean.com, or leave a chat message on our website.

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